We have all been there and of course it's not just frustrating, it costs us money and it upsets our vendors and landlords.  Our new automated Viewing Confirmation workflow can help to avoid this.  An automated SMS is sent 3 hours before the appointment and asks the buyer/tenant to confirm with a simple Yes or No if they are going to make it.  If they can’t make it, Rezi will automatically cancel the appointment from your diary and email your team, if they want to re-arrange it will even set a task to remind you to book another appointment.